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phone: 904.421.5800
fax: 904.421.5802
emergency: 904.421.5828
after hours: 904.265.6804
Family Preservation

Most families experience challenges in life.Family Support Services partners with families and the community so that children and their families can thrive together.

Family preservation services are short-term, family-focused services designed to assist families in crisis by improving parenting and family functioning while keeping children safe. Family preservation services grew out of the recognition that children need a safe and stable family and that separating children from their families is traumatic for them, often leaving lasting negative effects. These services build upon the conviction that many children can be safely protected and treated within their own homes when parents are provided with services and support that empower them to change their lives.

Family preservation believes in engaging with children and families early to develop life plans that will:

  • Build on child, family and community strengths so that parents are supported to move children toward safety, permanency and well-being.
  • Foster communities with strong families in which children are safe and successful.
  • Support families' voice and choice.
  • Allow for dignity in all aspects of families' lives.
Programs include:

FAST Ensures that children remain safe by way of intensive family services such as proper parenting, in-home counseling, anger management counseling, substance abuse treatment and domestic violence counseling.

STEPS Offers direct, in-home services and links families to available community resources. In-home interaction allows for assessments of child safety and family needs.

Duval County High Risk Newborn  Strengthening the caregiver/child bond by incorporating brain development research and relationship based practices into the families daily lives. This program provides family support, education, modeling responsive caregiving, assessing emotional development, providing direct services in home for ages birth to 5 years old.   

Safe Babies  Promote safe and healthy development of infants birth to 3 years old.

IPT  Team of community partners that offer knowledge and expertise to develop a comprehensive family services plan with innovative ideas to ensure the individual needs of the family are met while safely maintaining children in their own homes.

Circle of Parents  Monthly support group and networking opportunity  for parents

Inside Out Dads™   Assists incarcerated fathers and their families to be better prepared to reenter society and to help them to become better fathers

Breakfast Learning Series   Monthly community information meeting and education for parents, caregivers, local agencies and the community

Born Learning  Parenting training

Teen Leaders of America   Teen camp

Community of Hope Community members that are experts in issues impacting the children and families in their area

For additional information, contact the FSS Family Preservation Department at 904.421.5800 or

The Wrap Around Model guides our service system. It consists of 10 principles that result in services that are "wrapped around children and their families in their natural environments".


1.    Voice and Choice  Families and youth drive decision-making in case planning and service delivery. Families are partners in the process of increasing parental protective capacity and decreasing risk of future abuse or neglect.

2.    Team-Based Approach  Children are cared for by a team composed of their family members, community partners and professionals. Treatment options for children and families are reviewed together as a team. Child safety is non-negotiable but the paths chosen to reach the safety goal are many and are unique to individual family dynamics.

3.    Natural Supports The team supporting the families we serve includes natural supports, or people, outside of the formal child welfare system such as teachers, friends, faith based, neighbors and extended family members.

4.    Collaboration Professionals and family members work together on prevention and to preserve children with their families, respecting each others' views and listening to each others' opinions.

5.    Community-Based Setting Whenever possible, services are provided to parents and children in their home so that they stay close to their supports, extended families, neighbors and what is familiar to them.

6.    Culturally Competent  The wraparound process demonstrates respect for and builds on the values, preferences, beliefs, culture and identity of the child and family, and their community.

7.    Individualized Support Families receive individualized services that focus on specific safety and skill assessment, corresponding intervention and progress evaluation in decreasing risk. We implement evidence-based practices that match each family's unique needs.

8.    Strengths-Based Perspective Family plans and services are provided from a strengths-based perspective that meets needs and decreases risk rather than solves problems

9.    Persistence  Despite challenges, setbacks and discouragements, teams persist in achieving family safety goals.

10.Outcomes Services and supports are tied directly to goals and outcomes. An outcome-oriented approach makes measurement and evaluation possible and progress identifiable.

For referrals to local service providers, email or call Dina Monroe at 904.723.5786 or Angelyne White at 904.321.8644.


Schell-Sweet Community Resource Center

United Way 211

Report abuse  or call 1-800-962-2873

Child safety tips


Domestic violence

Grandfamilies State Law and Policy Resource Center

National Center on Substance Abuse and Child Welfare

American Humane Association

Clara White Mission

Strengthening Ties and Empowering Parents (STEPS)

Family Support Services prevention service program referral: STEPS (pdf file)


(Strengthening Ties and Empowering Parents), helps healthy families in Duval and Nassau Counties avoid abuse and neglect.

This program was partly underwritten by the Monique Burr Foundation for Children, Inc. STEPS offers activities through its service center network and community providers.

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