Prospective Providers

Family Support Services (FSS) takes great pride in providing our children and families with access to the best services possible, working with business partners that go above and beyond while providing exceptional customer care and quality-driven services. Companies and organizations providing services to FSS and our clients must align with our Mission, Vision, and Values. Providers should also demonstrate the following:


  • A commitment to the service values of RESPECT: responsive, empowered, supportive, professional, engaged, courteous, and trustworthy.
  • A commitment to providing services that are child-focused, family-centered, youth-guided, strength-based, culturally and linguistically competent, trauma-informed, and community-based.

Small business and minority and/or women-owned businesses are encouraged to apply. FSS does not discriminate against a potential provider or proposal for service on the basis of race, creed, sex, religious orientation, or other affiliation.”  

Providers can engage with FSS and our case management organizations by applying to become a member of our provider network or by responding to a competitive solicitation.

Competitive Solicitations

Open Requests for Proposals and Invitations to Negotiate are listed below. Successful respondents will work with Family Support Services (FSS) to execute a contract for the agreed-upon activity. In making selections, FSS shall follow a philosophy of fair, practical, open, and free competition to meet the best interests of the organization and the clients to be served.

Case Management Organization ITN

Family Support Services (FSS) is issuing an Invitation to Negotiate (ITN) for comprehensive Case Management Organization (CMO) services. The applicant(s) will be expected to provide comprehensive Case Management Organization (CMO) services to ensure the safety, permanency and well-being of children using the funds that are allocated by the State of Florida’s Department of Children and Families (DCF) and administered by FSS in Duval and Nassau counties from July 1, 2023, to June 30, 2026.

Guide for Oral Presentations
Budget Template
Budget Template – Revised
FSS Mission & Strategic Priorities
STEPS – Policy
Response to Inquiries
Responses to Additional Inquiries
Addendum 1 to ITN
Addendum 2 to ITN
Addendum 3 to ITN
Addendum 4 to ITN
Qualified Respondents
Selected Applicants for Oral Response
Ranking of Responses
Intent to Award