For Jacksonville to be an economically, culturally, and socially vibrant city for everyone, we must do all that we can to ensure that our children are able to reach their full potential. We have a shared responsibility to build the health and well-being of our next generation and secure a better future for our city. Healthy, nurturing, and supportive environments and experiences in childhood lay a stable foundation for lifelong health and development.

Our Mission, Vision and Values

Our mission is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Our vision is that children grow up connected to their own families, supported by families and embraced by the community; that children have the opportunity to achieve in school and to learn to be productive citizens; and that citizens of Duval and Nassau counties, organizations and agencies recognize that child protection is a community responsibility and represents the best interests of all county residents.

Report to the Community

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FSS Community Report

Impacting a Child & Our Community

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Impacting a child and our community

Community-based care and why it works

The concept is simple. The more we invest in preventing abuse, preserving families, and reunifying families so that kids are not growing up in foster care, the more we succeed in helping our community thrive.

Community-based care is the result of a redesign of Florida’s Child Welfare System under the Florida Department of Children and Families (DCF)––an initiative that allows nonprofit agencies to provide child welfare services within their local community. It combines the outsourcing of foster care and related services to competent service agencies with an increased local community ownership of service delivery and design. This statewide reform increases accountability, resource development, and system performance. Currently, there are 18 lead agencies serving Florida’s 67 counties.

The transition to community-based care began in 1996, initiated by Governor Jeb Bush and the Legislature. By December 2005, all regions in Florida using the Lead Agency design, had implemented the community-based care model through a competitive procurement process.

Because every county is unique, they have their unique challenges. Serving children and families in their communities through individualized services, and strong community collaboration can yield better outcomes.

  • Local supports can respond quickly and are more knowledgeable of a child’s needs in their own community
  • Local resources allow for better leverage
  • There’s more flexibility and autonomy to implement innovative solutions to respond to changing care demands
  • Local case management organizations, CEOs and boards of directors have more staying power and commitment than that of centralized state-based care

As the number of children in care continues to drop, the more it proves that community-based care works.

Case Management Organizations

 As the lead agency in Northeast Florida, FSS is responsible for administering, outsourcing and managing its services to the community, both directly and indirectly, in partnership with other local case management organizations (CMOs).

We collaborate with Daniel Kids, Jewish Family & Community Services and the National Youth Advocate Program to provide services that impact hundreds of at-risk children and their families every day. Our Nassau service center provides direct services to children and families in Fernandina Beach, Amelia Island, Hilliard, Callahan, Yulee, Bryceville and surrounding areas.

Together, we provide a comprehensive system of care to keep children safely in their homes. We mobilize to stabilize families without the need of intrusive and costly interventions.

Our Values

Child-focused: The safety, permanency and well-being of children are the leading criteria in all child welfare decisions.

Family-centered: Children, parents and extended family members are involved as partners in all phases of engagement, assessment, planning and implementation of case plans.

Strength-based: Practices emphasize the strengths and resources of children, biological and extended families, and their communities.

Individualized: Case plans are individualized to address the unique needs of the child and family to appropriately address needs for safety and permanency.

Culturally competent: Problems and solutions are defined within the context of the family’s culture and ethnicity.

Comprehensive: Services address a broad range of family conditions, needs and contexts.

Community partnership-oriented: Planning and implementation of case plans are undertaken in partnership with caregivers, staff and agencies from different systems that together make a formal commitment to provide the services and supports the child and family need.

Outcome-based: There are measurable outcomes for services regarding the safety, permanency and well-being of children.

FSS Executive Team

Jenn Petion, President and Chief Executive Officer
Marti Smith, Chief Financial Officer
Chris Compton, Vice President Technology and Operating Services
Natalie Clayton, Vice President and General Counsel
Amanda VanLaningham, Vice President Quality Services
Jennifer Pendergraph, Vice President Case Management Services
Tory Wilson, Vice President Placement Resources

Carlos Cruz, Chief of Staff

FSS Board of Directors

Paul Madson, Board Chair, Johnson & Johnson Vision
Matthew Brockelman, Board Vice Chair, VyStar
Josh Nixon, Board Vice Chair, Grant Thornton
Heather Poynter, Board Vice Chair, Donna Lynne Custom Homes
Dr. Michael De La Hunt, Nemours Children’s Health
Dr. Akilah Pope, Florida Department of Health (Duval)
Dr. LaTonya Summers, Jacksonville University

Susan Gottesmann-Jarzyna, Story & Song Bookstore/Bistro
Ryan Graff, First Tee
Asst. Chief Brian Kee, Jacksonville Sheriff’s Office
Jeff LaConte, Johnson & Johnson
Travis Ramsey, JP Morgan Chase & Co.
Kisha Shabazz, Macquarie Group
LaTanya Wynn-Hall, Lutheran Services Florida 

Frequently asked career questions

  • Are there any requirements to work at FSS?

    Potential candidates are required to submit to a drug screening, a local background screening, and a Level II screening, which includes criminal background checks.

  • What are the work hours?

    Office hours are 8:30 a.m. – 5 p.m. Eastern Time, with a 30-minute lunch break. Individual schedules may be adjusted according to departmental requirements and employee preference, when possible.

  • When can I enroll for benefits?

    You are eligible for benefits the first of the month after being employed for 60 days.

  • Do you offer a wellness program?

    FSS is committed to supporting health and well-being. Programs and events such as Health and Wellness Lunch & Learns, on-site flu vaccinations and biometric screenings, a Weight Loss Challenge, a Health and Wellness Fair, and monthly newsletters are offered throughout the year at minimal or no cost to employees.

  • How will I be paid?

    The main form of payment is direct deposit. However, if an employee fails to complete the direct deposit information in the Paycom portal, a paper check or pay card will be sent to the employee’s home address on file.

  • What is the holiday schedule?

    We are closed on the following days for the 2021 calendar year.


    Date Observed Holiday
    January 1 New Year’s Day
    January 28 Martin Luther King Day
    May 31 Memorial Day
    July 5 Independence Day
    September 6 Labor Day
    November 11 Veteran’s Day
    November 25 & 26 Thanksgiving
    December 24 & 27 Christmas Eve
    December 31 New Year’s Eve

  • Is there a cost for parking?

    Employees receive their initial parking pass at no cost.

  • What is the dress code?

    We adhere to a relaxed dress code. Employees are expected to maintain good personal cleanliness, attire, and hygiene. Employees should present a neat, professional appearance at all times and be well-groomed and dressed appropriately when in the office or traveling on Agency business.

  • Is tuition reimbursement offered?

    Yes, full-time employees with at least one year of service can participate in our tuition reimbursement program and receive up to $5,250 per year.


Please review our open positions and apply to join our team and our work to be advocates for children and families on the First Coast.

FSS is an affirmative action and equal opportunity employer. All qualified I applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please call 904-265-8105